Privacy policy

Credit or Debit Card Details

Silpamart does not store credit or debit card details or share these with any third parties.

If you choose to store a Payment Method, that Payment Method will not be stored by Silpam art itself, but instead it will be stored by a payment service provider under contract with us. The payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Silpam art, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method contact our customer service team.

Klarna Payments

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

What personal information do we collect about you?

As you navigate around the Silpam art site, set up an account with, or make a purchase from Silpam art, we may collect some or all of the following personal data about you:

  • a username and password;
  • name, date of birth, age and sex;
  • billing and delivery addresses, e-mail address and phone number(s);
  • correspondence with and from Silpam art;
  • your preferences about receiving communications from Silpam art;
  • information about your use of Silpam art, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a product as a gift). We will not use this information for anything other than providing the Services for which the information was supplied.

How do we use your personal information?

Your personal data will be collected, processed, stored and used by us:

  • to tailor aspects of your experience of Silpam art;
  • to associate your account, and your purchases, with you, and to verify your identity;
  • to process payments you make for products;
  • to provide customer support;
  • to contact you by e-mail;
  • for customer satisfaction and customer experience improvement purposes; and in connection with the prevention and detection of fraud and other crime.
  • We do not store credit card details nor do we share customer details with any 3rd parties

We may use anonymous, automatically-collected information about the way you use Silpam art. For example, we may automatically log the parts of Silpam art that you access, the web browser you use and the website from which you linked to Silpam art. You cannot be identified from any of this information. We use it to gather statistics about the use of Silpam art and to help target aspects of Silpam art and advertising to you more accurately. Disclosing your personal data We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including payment service providers) under contract with us, without your permission unless:

  • we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
  • we are in negotiations with a third party for the sale or purchase of any of Silpam arts’ business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Silpam art , or substantially all of its assets, is acquired by a third party, in which case personal data held by Silpam art about its customers will be one of the transferred assets; or
  • to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

E-mail and Text preferences

The e-mails we send to you fall into two categories:

  1. E-mails that provide you with information about new products, special offers and other things that we think may interest you or Silpam art customers generally. You can unsubscribe from these by following the clearly marked link in the e-mail.
  2. The e-mails that we send concerning activity on your Silpam art account (“Service Messages”), specifically:
    • To remind you of unordered items in your online basketSurveys to capture your feedback on orders you have placed with Silpam artSurveys to capture your feedback on contact with our customer service team
    Should you wish to, you can opt out of receiving the above by following the unsubscribe link in the e-mail.

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning service messages to take effect.

Please note that e-mails we need to send you relating directly to your orders and purchases from Silpam art(such as order and dispatch confirmation e-mails), and e-mails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters; you cannot opt-out of receiving these e-mails.